In the realty sector, adopting a customer-centric approach is always the key to thrive. Since customers are the ones investing their money, their demand should be kept at the utmost priority. A customer-centric service will make them feel like their needs are being understood and well taken care of.
Earlier, the only challenge faced was the timely completion of projects, hence it was always about the asset itself. However, with the increase in customer knowledge, backed by digitization, the real estate industry is now inclining towards a more customer-centric model.
Listed below are the key areas you need to work on to make your company services more customer-centric.
Despite being a professional in the realty industry, some real estate executives lack proper knowledge of the market trends and customer needs. On that note, top builders in Hyderabad, Modi Builders believe that with all the information customers gather from the internet these days, real estate executives have to ensure that they are always way ahead of them in terms of knowledge.
Customers usually hesitate while investing a hefty amount in the real estate, the reason being the non-transparency by realtors. Hence, it becomes important that realtors maintain their credibility by being transparent. From client meeting, home tours, deal closure to the final payment, developers are required to be honest and share all the needed information to build clients’ trust.
Furthermore, customers expect developers to be available for addressing any query. Even though one might not have the time to attend each and every call of the customers 24/7 at times, small things like returning phone calls, reverting back to email on time, being punctual on appointments and meetings and responding promptly to the customer queries are some of the factors that can help you build your credibility. A satisfied customer is likely to bring in references as well, thus proving beneficial for the business.
The customer policies of some of the top builders in Hyderabad like Modi Builders tend to conclude on similar lines. These include fostering trust-based relationships with customers, being courteous while dealing with them, striving to surpass the client’ expectations and giving post-investment feedback.
Since customers are the main drivers of the realty industry, prioritizing their needs and adopting a customer-centric approach can lead to an exponential growth of the organization and the entire sector altogether.